Shipping & Returns

Shipping Charges-
Shipping charges are estimated during checkout for orders that are less than 150lbs. that can ship ground via UPS or FedEx.  Single items weighing over 150lbs. must be shipped via common carrier (LTL- Less than truckload).  In this case, you will be notified of shipping charges and your order will not ship until the charges are confirmed based on the guidelines below.

 Freight Guidelines-
Freight charges are based on weight, dimensions and freight class of the commodity, as well as the origin and destination zip code and any accessorials described below.

♦  Basic accessorials (such as liftgate,*limited access, or notification/appointment delivery) can be included in your freight charges, but Popcorn Supply Company must be informed of these requirements prior to shipping your order.

♦  Residential deliveries** will have additional charges and Popcorn Supply Company must be informed of this requirement prior to shipping your order.

         *Limited Access Location: Any area where pickup or delivery is restricted or limited.  This includes, but is not limited to, places of worship, construction sites, storage units and facilities, golf courses, schools, malls, military bases, hospitals and prisons.

     **Residential Location: Any home, apartment, or other dwelling where people live on the premise is considered residential.

             Delivery Date & Time:
                    All pallets are shipped common carrier and are curbside delivery only (no inside or white glove deliveries).  Typically, shipments are delivered during normal business hours between 8am – 5pm, weekdays.  A shipment’s estimated delivery date is determined by the standard number of days established by the carrier’s transit time to that location, but there is not a guarantee date.  You will be given tracking information to check your shipment’s status to determine the exact delivery date.  If you require an appointment, we must be notified at the time the order is placed.  To avoid redelivery fees, it is imperative that all delivery requirements are communicated to Popcorn Supply Company at the time of ordering.

             Redelivery Fees:
                    In the event that we ship your order without being informed of all shipment requirements, we are not informed or mis-informed regarding ship-to contact information, or you are unavailable to receive your shipment on the delivery date, the shipment may need to be delivered at a later date.  If a shipment must be redelivered at a later date for any reason whatsoever, redelivery fees will be assessed and charged prior to the redelivery of the shipment.

             Freight Damage:
                    Please inspect your shipment for freight damage or any other delivery issues prior to signing the delivery receipt or freight bill (POD- Proof of Delivery).  If there are any signs of damage, overage or shortage, it must be notated on the delivery receipt or freight bill prior to the carrier leaving.  Be as specific as possible regarding the nature of the damage, model#, serial number#, piece count, etc.  All possible freight damage and issues must be noted on the delivery document and reported to Popcorn Supply Company within 72 hours, including *concealed damages.

       *Concealed damage: Damage to the contents of a package that is not apparent until the package is opened.
Keep a copy of your delivery receipt.  Keep all packing and shipping materials for inspection.  Take pictures of the damaged items and packing.  If damages are not notated on the delivery receipt, Popcorn Supply cannot guarantee that any compensation will be paid. 

                    Returns are not accepted more than 30 days after shipment.  No returns will be accepted for any reason without written approval of Popcorn Supply Company.  To request a return authorization, please e-mail sales at and include your original order number in the subject line.  No refunds will be given on shipping charges.  Any product returned must be shipped back prepaid.  All returns are subject to a 25% restocking fee.  Food products and food packaging materials cannot be returned.  Any item that has been used, assembled, or is not in its original packaging cannot be returned.